Privacy Policy

1 Introduction and Scope

baji999 netbd is an online gaming and betting platform providing services to users in Bangladesh. When you create an account, log in, or use any service on this platform, you acknowledge that this privacy policy applies to you.

The purpose of this policy is to inform you which information we collect, how we use it, and what steps we take to protect your privacy. baji999 netbd believes that transparency is the foundation of a healthy relationship with users.

Before registering on our platform or using our services, you are advised to read our Terms and Conditions, as both documents together define the relationship between you and us.

2 Types of Information Collected

baji999 netbd collects two types of information — personally identifiable information and non-identifiable technical information.

2.1 Personally Identifiable Information

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Document information required for identity verification
• Information related to financial transactions (bKash, Nagad, Rocket, Upay numbers)
• Deposit and withdrawal history

2.2 Technical and Behavioural Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Time spent on the platform and visit history
• Gaming patterns and betting records
• Cookie and session data

3 How Information Is Collected

We collect your information in the following ways:

1. Registration form: Information you provide directly when creating an account.
2. Transaction records: Information automatically saved from the payment method during deposits and withdrawals.
3. Automatic tracking: Technical information collected through cookies and log files.
4. Customer service contact: Information you share through live chat or email.
5. Third-party verification: Information received from approved service providers during the identity verification process.

4 Purpose of Using Information

baji999 netbd uses your information only for specific and necessary purposes. Details are given below:

4.1 Service Operations

Your information is essential for creating, managing, and verifying your account; processing transactions; and providing gaming and betting services.

4.2 Security and Fraud Prevention

We analyse the necessary information to prevent unauthorised access, fraud, and money laundering. This directly helps protect your account and funds.

4.3 Personalised Experience

Based on your gaming preferences and history, we show relevant game recommendations and offers. However, you can turn off personalised advertising from your account settings if you wish.

4.4 Customer Service

Our 24/7 live chat and email support team uses the necessary information to resolve issues, answer account-related questions, and provide technical assistance.

4.5 Legal Obligations

Retaining and providing certain information may be legally required in order to comply with applicable laws and respond to legitimate requests from authorities.

5 Information Storage and Security

baji999 netbd uses industry-standard technology to keep your information secure. Our security infrastructure operates at the following levels:

• SSL encryption: Every data transfer is encrypted using SSL technology.
• Password protection: Your password is never stored in plain form — only an encrypted hash is kept.
• Access control: Only authorised staff are granted access to the information they need.
• Regular audits: Our systems undergo regular security testing.
• Data backup: Information is backed up on secure servers.

The retention period for information depends on the type of data and legal requirements. Even after an account is closed, some information may be retained for a specific period due to legal obligations.

6 Sharing Information with Third Parties

baji999 netbd never sells your personal information or shares it without authorisation. However, information may be shared on a limited basis in the following cases:

6.1 Payment Processors

Information necessary for processing transactions is shared with payment methods such as bKash, Nagad, Rocket, and Upay. These providers are governed by their own privacy policies.

6.2 Technology Partners

Limited information may be shared with approved technology providers for game operations, fraud detection, and platform maintenance. These partners are contractually bound to uphold data protection standards.

6.3 Legal Obligations

Providing the required information as part of a lawful order from a competent authority or a legal process is our legal responsibility. In such cases we supply only the specific information requested.

7 Cookies and Tracking Technologies

Our website uses cookies. Cookies are small text files stored in your browser that our site places there.

7.1 Essential Cookies

These are essential for the site to operate — for example, maintaining your login session and ensuring security. These cookies cannot be disabled.

7.2 Functional Cookies

Used to remember your preferences (such as language selection). Without them, you would need to reset your preferences on every visit.

7.3 Analytical Cookies

Information about how many users visit which pages and how long they stay is used to improve the site. These cookies can be managed through your browser settings.

You can block or delete cookies by changing your browser settings, though this may limit some functionality of the site.

8 Your Rights and Controls

As a baji999 netbd user, you have certain important rights regarding your own information:

1. Right to access: You have the right to know what information we hold about you.
2. Right to correction: Contact our support team to correct any incorrect or incomplete information.
3. Right to deletion: After closing your account you may request that your information be deleted, though some information may need to be retained due to legal obligations.
4. Opt out of marketing: Promotional emails and messages can be turned off through account settings or by contacting support.
5. Data portability: You have the option to request your account information in a common format.

To exercise these rights, contact our customer service. We aim to respond within 30 business days. For more information about our services and your rights, visit the FAQ section.

9 Protection of Minors

All services on baji999 netbd are for persons aged 21 or above only. We do not knowingly collect information from minors.

Age is verified at the time of registration. If we find that a user is under 21 years of age, that account is immediately suspended and the related information is deleted.

Our detailed guidelines on responsible gaming are available on the Responsible Gaming Policy page.

10 Policy Changes

baji999 netbd reserves the right to update this privacy policy from time to time. When changes are made, we will:

• Publish the new policy on this page and update the "Last Updated" date
• Send a notification to the registered email or on the platform for significant changes
• Give you a reasonable amount of time to review the changes

Continued use of the platform after the updated policy is published will be taken to mean that you have accepted the new policy. We therefore recommend checking this page regularly.

11 Contact

If you have any questions, complaints, or requests to correct information regarding this privacy policy, please contact our customer service:

• Live chat: Use the chat button on the platform for 24/7 immediate assistance
• Email: [email protected]
• Language: You can contact us in both Bengali and English

To learn more about baji999 netbd, visit our About Us and Mission page.